At Toronto Blooms  we strive to deliver your Flowers with excellent service, and flexibility every time. To that end, we offer Toronto Blooms “Special Care Flower Delivery Services”.

We are pleased to offer Free Flower Delivery Services in Canada and Same Day Flower Delivery in Toronto & the GTA (“Greater Toronto Area”).

Your Flower Delivery will be delivered by experienced delivery service providers at No Charge — Locally and Across Canada! To qualify for Free Delivery in Canada a minimum purchase of $100 CAD (before taxes) is required per delivery location.

We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested.

SERVICES WITHIN CANADA

Whether your Flowers needs to get to its destination the same day, next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See details below to learn more about each of our delivery services and find the one that's right for you.

Below are Toronto Blooms delivery services available for deliveries traveling within Canada.

WHAT IF NO-ONE IS AT HOME FOR THE DELIVERY?

For Local Deliveries - If no one is at home when our drivers attempt delivery, our drivers will call the recipient to see where they can safely leave the Flowers. If the driver cannot reach the recipient, they will leave a a message (if possible) and the driver will leave the package at a safe place without obtaining a signature. If the flowers cannot be left safely and no one can accept the delivery, re-delivery will be necessary. A re-delivery charge may be required at an additional charge (typically $15-$40). We will try to avoid the re-delivery but will not leave flowers in an unsafe place. We will arrange the re-delivery at the earliest possible time - often later in the day or the next day. The re-delivery charge will be charged to your VISA or Mastercard. If you have paid for your order by PayPal, we will not do the re-delivery until we have received the re-delivery fees.

For Deliveries Outside of the Local Delivery Area - For shipments by common carrier, the courier will not attempt to contact the recipient if no one is at home when the flowers arrive. Common carriers never call recipients. Instead they will leave the package at the front door if they feel it is safe to do so. If they do not feel it is safe to leave it at the front door, they will leave a notice indicating where the flowers can be picked up by the recipient (e.g. at the post office or a Drop Box). If the package is not picked up in the following 10 days, if will be returned to Toronto Blooms. Redelivery may be attempted . A re-delivery charge may be required at an additional charge (typically $15-$40).

Continental United States of America

Toronto Blooms is proud to announce that we now ship to the United States on all business days. However, due to the increased cost of shipping to the United States, additional charges will apply to all orders destined for the USA.

Most US bound orders will be sent via Purolator, The United States Postal Service (USPS), CANPAR or FedEx. Basic ground delivery with any of these services takes approximately 3-9 business days depending on the order’s final destination. Most orders are processed and shipped Monday-Friday; with weekends and (Canadian) holidays excluded; however Express/Rush delivery options are also available on a tailored to order basis. Contact our Customer Service Representatives for additional information and price estimates.

Alaska & Hawaii 

Most orders destined to Alaska and Hawaii are delivered via Purolator, The United States Postal Service (USPS), or FedEx. Standard deliveries to Alaska & Hawaii can vary greatly in shipping time, dependant on the time of year and weather conditions. Contact our Customer Service Representatives for additional information.

APO/FPO/PO Boxes 

Most deliveries destined for APO, FPO, or PO boxes cannot be processed online. Please call our Customer Service Representatives at 647-946-5539 to process these orders. Rush deliveries are not available for these orders.

International Shipping

Toronto Blooms ships across the globe! That being said, time of delivery and costs can vary greatly depending on the destination. If shipping an order outside of Canada or the United States, please call our Customer Service Representatives at 647-946-5539. We’re more than happy to help create a tailored shipping package to ensure your flowers arrive precisely where it needs to.

OUR GUARANTEE

At Toronto Blooms, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment and hand package it with care. Our goal is to exceed your expectations.

FLOWERS DAMAGED IN TRANSIT

Upon delivery, please have the gift recipient inspect the delivered goods and notify us by email of any damage within five business days of the delivery date. By email, provide us with enough information to allow us to understand the situation including pictures of the damages. We will not process any claim for loss of or damage for any delivery unless notice thereof sets out the particulars of the origin, destination, parcel identification number (PIN), date of delivery and the estimated amount claimed in respect of such loss or damage is given to us within the time limits set out below, failing which we will have no liability in respect of the delivery. Documentation must include pictures of the damages, estimates for repair, or other records. Failure to submit the necessary supporting documentation will result in the claim being denied.

The right to damages of any kind against us will be extinguished unless we are contacted within five business days of the damage package being received or five days from the date on which the delivery should have been delivered, or five days from the date on which delivery stopped.

Excluding refund requests made in respect of our service guarantees, all claims must be submitted in writing by email with supporting documentation.

We do not accept returns of damaged gifts in any circumstances as most of the items that we sell are customized, gift wrapped or food items and cannot be resold. However, we will replace the damaged items if the damage was caused by Fedex, UPS or any courier and supporting documentation is provided. Items that are not damaged, will not be replaced.

DELAY

Upon request, Toronto Blooms will, at our sole option, refund or credit the delivery fees that a customer has paid if a guaranteed delivery is not delivered in accordance with the applicable service guarantee. The amount of the refund will be the difference between ground delivery costs and the delivery cost the customer paid. By accepting the Terms & Conditions herein, the customer recognizes that delays are beyond our control and a customer is limited to partial refunds of delivery fees only if a gift is delayed in transit.

We are not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time.

EVENTS BEYOND TORONTO BLOOMS CONTROL

We are under no obligation to refund or credit a customer for any delivery charges, or for any loss, damage, delay, non-delivery, mis-delivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.