Flowers
Plants
Frequently Asked Questions FAQs
Helpful answers about ordering flowers, same-day delivery, and service across Toronto and the GTA.
Ordering and delivery questions, answered.
Ordering & Payment
Yes. You can schedule flower deliveries ahead of time for birthdays, anniversaries, and special occasions.
Yes, definitely! All customers have the option to add a free, personalized greeting card message to any new order they place. While placing the order online, simply select the type of card you wish to include and enter the full text for the message in the corresponding field; please pay attention to any size, word, or character limits disclosed when typing the message.
Greeting card messages are strongly encouraged because they offer customers a quick, easy way to make sure their recipients know who their gift is from. If you realize you've forgotten to write a greeting card message after you've placed your order, simply e-mail or chat us the message you wish to include (you can always reply directly to your order confirmation e-mail/receipt), and we'll try our best to accommodate your request.
We currently accept payment via most major credit cards – Visa, MasterCard, American Express, and Discover as well as e-Transfer. All available payment methods are disclosed to customers during checkout. Simply choose the payment method that is suitable for you, and complete payment accordingly.
Please Note: Paying via e-Transfer requires customers to electronically transfer funds directly from their bank account to our designated e-Transfer e-mail address, which is disclosed to customers during checkout. If you are unfamiliar with this form of payment, we highly recommend that you opt for a more traditional payment method such as credit card to avoid complications and possible order delays. Unpaid e-Transfer orders will remain unfulfilled until payment is received in full.
We do not include physical copies of receipts, invoices, or pricing in delivered orders.
Within minutes of successfully completing an order, all customers are automatically emailed an order confirmation/proof of purchase, which contains their order number and receipt, as well as a complete summary of their purchase. Customers may also respond directly to this e-mail to reach customer service at any time. If you do not receive your receipt via e-mail within an hour of placing the order, customers are advised to check their junk/spam folder prior to contacting us.
If you are still unable to locate your receipt after checking your inbox, you possibly misspelled/mistyped your e-mail address or accidentally deleted the e-mail; please contact us and we'll happily re-send your receipt.
Once customers submit payment for an order, the order is immediately considered to be "processed" and forwarded to one of our production/shipping facilities for preparations to begin. Therefore, canceling or changing an order that has already been placed is never guaranteed especially during any holiday or particularly busy period. If the order has not yet been dispatched, we may offer to ship the order to an alternate address.
If an urgent change is required for an existing order, including address changes, customers are encouraged to contact customer service immediately upon placing the order to determine if the change is possible. Again, once the details of an order have been forwarded to production or shipping, we can not guarantee the ability to make changes, and customers whose changes can not be accommodated will not be eligible for refunds/cancellations. We reserve the right to deny a cancellation request for any reason.
During holiday periods (Valentine’s Day, Mother’s Day, Father’s Day, Thanksgiving, and Christmas), at least seven days’ notice is required for all order changes. Please contact customer service as soon as possible and we will still try our very best to accommodate however possible.
SAME DAY DELIVERY TENTATIVE
Yes. Same-day flower delivery is available across Toronto and many surrounding GTA communities when you order before the daily cutoff.
Cutoff time is 11am EST. Ordering earlier in the day provides the best availability.
Yes. We regularly deliver to condo buildings and apartment complexes throughout Toronto and the GTA. To help ensure a successful delivery, customers must provide a complete and accurate delivery address, including the unit number, buzzer/intercom code (if applicable), and the recipient’s local phone number at the time the order is placed.
Many condo and apartment buildings have restricted access, locked entrances, or concierge/security desks. If the building has an on-site concierge or front desk, customers should confirm in advance whether the concierge accepts deliveries on behalf of residents and during what hours. Not all buildings permit couriers to leave items with security or concierge staff, and policies may vary by building.
If the delivery driver is unable to access the building due to missing or incorrect unit numbers, buzzer codes, unavailable concierge access, or the recipient being unreachable, the delivery may be delayed, rescheduled, or returned. We are not responsible for unsuccessful deliveries caused by incomplete address details, building access restrictions, or the recipient’s unavailability.
Providing accurate information at checkout helps prevent delays and ensures your gift is delivered as smoothly as possible.
Yes, upon request, we deliver to hospitals, hotels, funeral homes, and retirement homes.
For deliveries to hospitals/hotels, please mention the name of the company, the recipient's room/floor number, and contact number when placing the order online; we also ask customers to take some time to verify that their recipient is not scheduled to leave the facility during or before the expected delivery date/time. Customers are not entitled to refunds should their recipient depart the facility before their order has been delivered.
Some hotels/hospitals might not accept orders that contain flowers, fruits, or perishable items, therefore we encourage customers to contact the organization directly prior to placing the order to inquire about their delivery/acceptance policies. Customers are not entitled to refunds should the company refuse a package due to its contents.
It is important for customers to understand that each organization abides by their own rules/regulations and, despite our best efforts, there is always a possibility that the facility might lose or misplace a package, even when we've delivered it correctly.
Yes. Weekend delivery is available for many areas and products, depending on availability.
Ordering & Payment
Yes. You can schedule flower deliveries ahead of time for birthdays, anniversaries, and special occasions.
Yes. Every order includes the option to add a complimentary personalized card message at checkout.
We accept major credit cards and secure online payments. All transactions are processed in Canadian dollars.
No. Receipts are sent to the purchaser by email and are never included with the delivery.
Changes or cancellations may be possible depending on order status. Please contact us as soon as possible so we can help.
Delivery Locations & Access
We deliver across Toronto and the Greater Toronto Area, including Mississauga, Oakville, Burlington, Milton, Aurora, Newmarket, and Oshawa.
Yes. We regularly deliver to condo buildings and apartment complexes throughout Toronto and the GTA.
Yes. We deliver to hospitals, offices, funeral homes, hotels, and retirement residences. Please provide complete delivery details to help ensure smooth access.
If the recipient is unavailable, our delivery team will follow best practices based on the location and circumstances to complete delivery safely whenever possible.
Flowers, Substitutions & Quality
Our florists follow the overall style, colour palette, and value shown online. Seasonal availability may require thoughtful substitutions to ensure freshness and quality.
If a specific bloom is unavailable, our florists will substitute with a similar flower of equal or greater value while maintaining the design's overall look and feel.
Yes. All arrangements are designed fresh by our in-house Toronto florists.