Free Same-Day Delivery For Orders Above $100

Menu
0

Free Same-Day Delivery For Orders Above $100

0

Your Cart is Empty

Flowers
  • Flowers
  • Flowers by Type
  • Same-Day & Custom Flowers
    • Plants
    Snake plant on a planter beside a chair
  • Plants
  • Snake plant on a planter beside a chair
    • Occasions
    Bottle of Dom Perignon champagne with a bouquet of flowers, glasses, box of chocolates and macarons on a table.
    Bouquet of yellow roses with a 'Toronto Blooms' ribbon in a decorative setting.
  • Annual Occasions
  • Bottle of Dom Perignon champagne with a bouquet of flowers, glasses, box of chocolates and macarons on a table.
  • Special Occasions
  • Bouquet of yellow roses with a 'Toronto Blooms' ribbon in a decorative setting.
  • Because I Care
    • Father's Day

    Add description, images, menus and links to your mega menu

    A column with no settings can be used as a spacer

    Link to your collections, sales and even external links

    Add up to five columns

  • Add description, images, menus and links to your mega menu

  • Father's Day Flowers & Gifts

  • A column with no settings can be used as a spacer

  • Link to your collections, sales and even external links

  • Add up to five columns

    • Refunds & Returns

    This website is operated by Toronto Blooms. Throughout the site, the terms “we”, “us” and “our” refer to Toronto Blooms. We provide this website, including all information, tools, and services, subject to your acceptance of all terms, conditions, policies, and notices stated here (see Terms & Conditions for more details).

    Refunds, Returns, Delays, Claims & Damages

    We take pride in the quality and craftsmanship of our products. Each order is inspected prior to shipment and carefully packaged. Our objective is to meet or exceed expectations while maintaining consistent standards across all deliveries.

    Delivery Delays

    Upon request, we may, at our sole option, refund or credit delivery fees if a guaranteed delivery is not completed in accordance with the applicable service guarantee.

    Any refund will be limited to the difference between ground delivery costs and the delivery fee paid.

    By accepting these Terms & Conditions, the customer acknowledges that delays may occur beyond our control and that compensation is limited to partial refunds of delivery fees only.

    We are not responsible for any direct or indirect consequences resulting from a failure to deliver by a specified time.

    Events Beyond Our Control

    We are not obligated to refund or credit any delivery charges, or for any loss, damage, delay, non-delivery, misdelivery, or failure to perform, caused by events beyond our control, including but not limited to:

    • Acts, defaults, or omissions of the sender, recipient, or any involved party

    • Defects or inherent issues in the delivery

    • Weather conditions or acts of God

    • Transportation or mechanical disruptions

    • Public health crises, quarantine, or government actions

    • Labour disruptions, strikes, or supplier issues

    • War, terrorism, riots, or civil unrest

    • Customs delays or documentation issues

    • Any delivery requiring extraordinary handling or routing

    Damaged or Lost Gifts / Gift Baskets

    Recipients must inspect deliveries upon arrival and report any damage within five (5) business days of the delivery date.

    Claims must be submitted by email and include:

    • Description of the issue

    • Delivery details (origin, destination, PIN, date)

    • Estimated value of the claim

    • Supporting documentation (photos, repair estimates, or records)

    Failure to provide complete documentation within the required timeframe will result in denial of the claim.

    The right to claim damages is extinguished unless:

    • Notice is provided within five (5) business days of receipt, or

    • Within five (5) days of the expected delivery date

    We do not accept returns of damaged goods, as items are often perishable, customized, or not resellable.

    If damage is caused by a courier (e.g., Canpar, FedEx, UPS) and properly documented, damaged items may be replaced. Undamaged items will not be replaced.

    Damage Inspections

    We reserve the right to inspect any delivery subject to a damage claim.

    If requested, the customer must retain the delivery and packaging for up to ten (10) days for inspection.

    Failure to retain items for inspection may result in denial of the claim.

    Refund Limitations

    Refunds are not available under the following circumstances:

    • Perishable Items & Chocolate-Dipped Strawberries
    When customers select shipping options longer than same-day or next-day for perishable items. The customer accepts the risk associated with slower delivery options and is not eligible for refunds. Substitution with items such as chocolate truffles may occur to preserve quality.

    • Events Beyond Our Control
    As outlined above, no refunds apply for delays, loss, or non-performance caused by external factors.

    • Change of Mind
    No refunds once an order has been placed.

    • Personal Taste
    No refunds based on subjective preference.

    • Substitutions / Not as Described
    No refunds when substitutions are made in accordance with our substitution policy.

    • Order Changes
    Changes made within two (2) days of processing (or seven (7) days during holidays) are not guaranteed and not eligible for refunds.

    • Undeliverable Orders
    If delivery cannot be completed due to recipient absence or incorrect address details, we are not responsible for loss or damage.

    • Stolen or Missing Deliveries
    If proof of delivery is available, the customer assumes responsibility and is not eligible for a refund.

    Club Memberships

    Due to the perishable nature of items:

    • No returns or refunds are available

    • Claims for damage must be made within five (5) days

    • Memberships cannot be cancelled once initiated

    • Customers are obligated to complete the full membership term

    Specialized Services

    Additional service charges may apply:

    • Hold for Pickup
    If delivery cannot be completed, items may be held for pickup for up to five (5) business days. Unclaimed items are returned at the customer’s expense with no refund eligibility.

    • Administrative Charges
    We reserve the right to modify administrative charges at any time.

    • Address Correction: $10 per occurrence for incorrect or incomplete addresses

    • Proof of Delivery: Electronic proof is free; hard copy requests incur a $25 fee

    Multiple Deliveries (Orders Under $100)

    Free delivery applies only to orders over $100 per delivery location.

    If multiple items are ordered and some fall below this threshold, delivery charges will apply to those items.

    Delivery Charges

    We reserve the right to modify delivery charges at any time. Additional charges may include:

    • Beyond Point Delivery
    Applied where delivery locations are remote or not directly serviced.

    • Redelivery Fees
    Applied when delivery cannot be completed due to factors outside our control.

    • Redirect in Transit
    Applied when delivery address changes are requested during transit.

    Same-Day Delivery Charges

    Same-day orders are considered dispatched once entered into the system and confirmed.

    • Order Cancellation
    If cancelled after dispatch, full delivery charges apply.

    • Redirect in Transit

    • Before pickup: charged for new destination only

    • After pickup: charged for both original and new destinations

    All charges include applicable taxes and fees.

    Undeliverable Packages

    If a package is undeliverable, title to the gift/gift basket will pass to us and such gift/gift basket may be disposed of at our sole discretion and at any location.

    No refunds are issued, as items cannot be resold.

    Pricing Policy

    All prices are subject to applicable taxes according to federal and provincial laws. Prices may vary based on location.

    We reserve the right to correct pricing, description, or image errors at any time.

    Substitution Policy

    Substitutions may be required due to availability, particularly during holidays or peak periods.

    We will substitute items with equal or greater value while maintaining overall design and intent.

    Entire gift substitutions may occur when necessary.

    By accepting these Terms & Conditions, customers acknowledge:

    • Substitutions may occur

    • Orders may differ from original selections

    • No refunds or replacements apply in these cases

    It is agreed that timely delivery is prioritized over exact product matching.

    Contact

    For questions regarding refunds or delivery policies, please contact customer service.